365JL Terms and Conditions — Complete guide

By entering the [365JL](https://365jlonline.asia/) platform or using any available service, you acknowledge that you have read and accepted these terms and conditions. They form the governing agreement for your use of the platform, so please do not continue until you understand the provisions that apply to your account and activity.

365JL may revise, add to, suspend, or withdraw these terms when necessary. If you continue using the platform after an update is posted, that use may be treated as acceptance of the revised wording. Check this page regularly for the latest version, as promotional details, payment conditions, and other operational requirements may change under current notices.

365JL services are intended only for people who are legally permitted to use online gaming services in their location. If online gaming is restricted or prohibited where you live, you are responsible for checking and following the applicable Philippine laws and regulations before accessing the platform.

When creating an account, provide information that is accurate, complete, and up to date. Registering with false, misleading, or incomplete details is not allowed and may result in account restrictions or closure.

Only one account is allowed per person. Operating multiple accounts may be treated as a breach of these terms, and related accounts may be suspended or closed. The same rule may apply where multiple accounts are connected through the same device, IP address, or payment account, subject to platform checks and current requirements.

• The name, date of birth, and mobile number entered during registration must belong to you and must be genuine. Use the required account details carefully so that verification and payment checks can be completed properly.
• Keep your account password private and secure. Do not share it with anyone, and contact 365JL support promptly if you believe your login details have been exposed or used without permission.
• You must not allow another person to use your account. Account access is personal, and you remain responsible for activity carried out through your login details.
• 365JL may request identity documents or other information when account verification, including KYC checks, is required. Provide the requested details through the appropriate support or account channel and make sure that all submitted information is accurate.
• If you need to update information submitted after registration, contact customer support for guidance. Some account details may be subject to verification and may not be changeable once they have been linked to your profile.

365JL strictly prohibits anyone under 21 from opening an account or using the platform. Participation is limited to adults aged 21 and above. Age or identity documents may be requested at any time to confirm eligibility.

365JL requires all account holders to meet the 21+ age requirement. If an account is found to belong to someone under 21, it may be closed immediately, and any balance may be withheld in line with the applicable terms. Protecting adults and supporting responsible play are essential parts of the platform’s user policies.

Deposits and withdrawals must follow the payment and account rules shown on the platform. Available options may include PayMaya, USDT and Philippine bank transfer, subject to current availability, verification requirements and the latest platform terms. Use only a payment method registered in your own name.

• Minimum deposit amounts can vary by payment option. The published reference is ₱100 for PayMaya and ₱500 for USDT or bank transfer, while any maximum single-deposit limit should be confirmed through current Customer Services before making a transaction.
• Deposits are normally credited after the payment is confirmed. If your balance has not been updated after 24 hours, keep your transaction reference and contact Customer Services for assistance. Processing times can vary because of payment-provider or network conditions.
• Your account must be fully verified before a withdrawal request can be approved. Make sure the required account and payment details are accurate, complete and consistent before requesting a payout.
• Withdrawal processing may be completed quickly, but the final timing depends on the selected payment method and any required checks. Current guidance indicates that GCash withdrawals may be instant, while cryptocurrency transactions may take around 5–30 minutes. Always review the latest terms before submitting a request.
• Withdrawals should be sent to a payment method registered to the verified account and may be subject to the platform’s payment-routing rules. Use the same verified details provided during deposit whenever the current withdrawal instructions require it.
• 365JL may place a withdrawal on hold when a transaction appears unusual, incomplete or requires additional verification. This review is intended to protect account security and does not represent a guarantee of approval or a fixed processing time.

Promotions and bonuses may be available from time to time, and each offer has its own eligibility rules, wagering conditions, expiry dates and withdrawal requirements. Read the complete offer terms before opting in. Claiming a promotion means you accept the conditions attached to that specific offer.

• A welcome offer, where available, is intended for eligible new account holders and may be claimed only once per account. Qualification, amount and availability are controlled by the current promotion terms.
• Bonus funds cannot normally be withdrawn until the required wagering or valid-bet conditions have been completed. Check the individual promotion page for the applicable multiplier, eligible games, time limit and any other restrictions before participating.
• Promotional funds may be restricted to the games listed in the relevant offer. For example, some bonuses are limited to Slots or to Slots and Fishing games, so confirm the eligible categories before placing a bet.
• Creating multiple accounts, misrepresenting information or using technical methods to obtain the same promotion more than once is prohibited. A suspected breach may result in bonus cancellation, account restrictions or closure after review.
• 365JL may amend, suspend or end a bonus or promotion when necessary. Amounts, qualifying deposits, wagering rules, availability and closing dates can change, so rely on the latest published offer terms rather than older promotional material.

Games on the platform use Random Number Generator (RNG) technology for applicable game outcomes. The available player guide records independent RNG auditing, but no system can promise a particular result, payout or win. Review the game information and current terms before playing.

Fair play and account security are expected at all times. Collusion, hacking, bots, unauthorised software, automation and attempts to manipulate game or payment systems are prohibited and may lead to account action or referral to the appropriate authorities where required.

• Where RTP information is displayed for a particular game, review it before playing. RTP is a statistical reference over a large number of plays, not a promise of a return on any individual bet or session.
• If a game is cancelled because of a confirmed network, system or technical fault, the applicable platform policy will determine whether affected bets are voided or returned. Check the game notice and contact Customer Services if a transaction appears incorrect.
• If a dispute concerns a game result or transaction, the platform’s recorded server data may be reviewed as part of the investigation and may be treated as the primary record, subject to applicable law and the current terms. Keep your game details and transaction reference when reporting an issue.
• 365JL may temporarily suspend, withdraw or permanently remove a game. Availability can change because of maintenance, supplier decisions, technical requirements, regulatory considerations or updates to the platform. For current account help and game access, visit 365JL and check the latest notices.

The following activities are strictly prohibited on the [365JL](https://365jlonline.asia/) platform. Breaches may result in account closure, loss of account funds, and possible reporting to the relevant authorities.

• Using 365JL for money laundering, fraud, or any other unlawful financial activity.
• Playing games through automated bots, scripts, or software that has not been authorised by 365JL.
• Attempting to gain unauthorised access to 365JL systems, servers, networks, or other protected areas.
• Trying to obtain another user’s account details, or carrying out phishing, impersonation, or similar activities.
• Working with others to manipulate, interfere with, or unfairly influence game outcomes.
• Opening or controlling multiple accounts to claim bonuses or other promotional benefits more than once.
• Misrepresenting yourself as a 365JL employee, agent, or representative in order to deceive or defraud another person.

365JL may suspend or permanently close an account in any of the situations below. Users will normally be informed by email or SMS before action is taken, although serious breaches may require immediate restriction or closure.

• A breach of any provision in these platform terms and conditions.
• A false, misleading, or inaccurate account detail is found to have been used during registration.
• The account remains inactive for an extended period, including more than 12 months.
• The user fails KYC checks or does not provide the documents reasonably required for verification.
• The account holder may also request account closure at their own choice.

You may ask Customer Services to close your 365JL account at any time. Before requesting closure, review your account and, where applicable, withdraw any outstanding balance in line with the current withdrawal requirements.

365JL aims to provide a reliable and high-quality service, but its responsibility may be limited in circumstances outside its reasonable control. 365JL does not accept responsibility for the following situations.

• Game losses, interruptions, or other issues caused by an unstable internet connection or a problem with the user’s device.
• Transaction delays, reversals, or failures caused by a third-party payment service.
• Losses or unauthorised activity resulting from the user sharing account credentials or other account information with another person.
• Unexpected technical faults, events beyond reasonable control, or other force majeure circumstances.

365JL treats user privacy and information security as important responsibilities. Information submitted by users is handled confidentially and may only be shared with third parties where legally required or where the user has given consent.

365JL uses 256-bit SSL encryption to help protect user data during transmission. For more information about how personal information is handled, please review the applicable 365JL privacy policy.

365JL may revise these platform terms from time to time. When changes are made, the “Last Updated” date at the top of this page will be amended. For significant updates, 365JL may also try to notify users by email or SMS.

If you continue using the platform after revised terms are posted, you will be regarded as having accepted the updated version. If you do not agree with any change, stop using 365JL and contact support to request account closure.

For questions or concerns about these terms and conditions, contact the 365JL Customer Services team. Support is available 24/7 to help Philippine players with account and platform-related concerns.

• Email: [email protected]
• Live Chat: Select the chat icon in the lower-right corner of the website to start a conversation with support.
• Typical response time: Most enquiries are answered within around 15 minutes, although wait times may vary during busy periods.

365JL aims to review player concerns fairly and respond as promptly as possible. Clear communication helps explain account responsibilities, available procedures and the next steps for resolving an issue.